PAIA Manual

Last updated: April 20, 2026

This manual is published in terms of Section 51 of the Promotion of Access to Information Act, No. 2 of 2000 ("PAIA") and the Protection of Personal Information Act, No. 4 of 2013 ("POPIA").

About This Manual

The purpose of this manual is to inform the public of the types of records held by AWS Community South Africa NPC and the process to follow when requesting access to such records.

Details of the Organisation

  • Name: AWS Community South Africa NPC
  • Registration Number: 2025/462429/08
  • Physical Address: Second Floor, S8, The Sanctuary Shopping Centre, Corner de Beers Avenue and Broadway Boulevard, R44, Somerset West, Cape Town, South Africa, 7130
  • Email: staff@awscommunity.co.za

Information Officer

The Information Officer of AWS Community South Africa NPC is responsible for dealing with requests for access to information in terms of PAIA. All requests should be directed to:

Guide on How to Use PAIA

The South African Human Rights Commission (SAHRC) has compiled a guide on how to use PAIA. This guide is available from the SAHRC and contains information to assist a person wishing to exercise any right contemplated in PAIA.

Records Held by the Organisation

AWS Community South Africa NPC holds records in the following categories:

  • Organisational Records — Registration documents, founding statements, governance records and minutes of meetings.
  • Financial Records — Annual financial statements, banking records, invoices and tax records.
  • Human Resources Records — Volunteer agreements, contracts and correspondence with staff and volunteers.
  • Membership and Community Records — Membership databases, event registrations and attendee information.
  • Marketing and Communications — Website content, newsletters, social media records and promotional materials.
  • Operational Records — Event planning documents, sponsorship agreements and vendor contracts.

Requesting Access to Records

A request for access to a record must be made on the prescribed form (Form C) available from the SAHRC website or the Department of Justice and Constitutional Development. The request must be submitted to the Information Officer and must include:

  • Sufficient detail to identify the record(s) requested
  • The form of access required
  • The requester's contact details
  • If the request is made on behalf of another person, proof of capacity

A request fee and access fee may be payable in terms of PAIA.

Grounds for Refusal

Access to records may be refused on the grounds set out in Chapter 4 of PAIA, including but not limited to:

  • Protection of the privacy of a third party
  • Protection of commercial information of a third party
  • Protection of confidential information of a third party
  • Records that are privileged from production in legal proceedings
  • Protection of research information of a third party or the organisation

Processing of Personal Information

In terms of POPIA, AWS Community South Africa NPC processes personal information for the following purposes:

  • Managing community membership and event registrations
  • Communicating with members about events, meetups and community activities
  • Processing sponsorship and partnership agreements
  • Complying with legal and regulatory obligations

For full details on how we process personal information, please refer to our Privacy Policy.

Availability of This Manual

This manual is available for inspection at the offices of AWS Community South Africa NPC during normal business hours, free of charge. It is also available on our website at www.awscommunity.co.za.

Contact Us

If you have any questions about this PAIA Manual, You can contact us: